Rest Home Care | Continuing Care Hospital | Specialised Hospital Dementia Care

We welcome new residents and enjoy getting to know them.

People are encouraged to continue with familiar roles and remain involved in the running of their home.

Our residents enjoy a wide range of activities, outings and community involvement.

Family become part of the community we have and we encourage their continuing involvement in their loved ones' lives.

We have several programmes available for family support.

COVID ALERT LEVEL ONE:

24 September 2020

Warmest greetings, Family and Friends

We thank you for your patience and understanding as we move into Level 1 again together. 

We apologise for the slight delay in implementing the appropriate visiting changes. We have been awaiting formal notification of the guidelines from the Ministry of Health, which we received this morning. 

VISITING AT LEVEL 1

All visits continue to be by appointment only. Even in Level 1 it is vital we remain aware of the need for ongoing infection prevention measures due to the vulnerable nature of aged residential care. We must guard against becoming complacent, and the risks relaxed vigilance would pose.

1. Appointments need to be made in advance with the Clinical Manager or Registered Nurse.

2. All visitors will be screened by a staff member prior to entering the facility

3. If you have been to a region at Level 2, you will need to wear a face mask for the duration of your visit.

4. Entry of visitors who have been to a region higher than level 2 will be assessed on a case by case basis.

5. Visitor entry hours are from 10 am to 4.30 pm daily. Once within the facility, your visit may be extended beyond these hours.

6. All visitors should perform hand hygiene using soap and water or alcohol-based hand rub upon entry to the facility. 

7. A 14-day symptom-free period will apply before overseas visitors may enter the facility. 

8. Leaving the facility is now permitted, with resident/accompanying person encouraged to be responsible for good hygiene practice, and providing the facility with a record of their movements for the purposes of contract tracing upon return. 

9. There is no restriction on the number or age of visitors.

10. Please refrain from visiting if you or anyone you are in close contact with has any symptoms of illness.

11. If a significant number of residents becomes unwell for any reason, our standard outbreak/temporary closure procedures will apply.

It will be wonderful to have our home filled with the happy voices and laughter your visits bring. Thank so much again for your patience and understanding as we navigate our way through these unfamiliar waters.

 Andrew Sheard 

Managing Director

Arah Cartagena 

National Clinical Manager 

Click below to view our Family Newsletter

November 2020

July 2019

Warmest greetings, Families and Friends, and welcome to Alert Level 2!

First and foremost, we would like to thank each and every one of you for the valuable part you have played in helping to keep our home safe over the past few months. We know it has meant a huge sacrifice of your precious time with your loved one. Thank you for this. It is appreciated and so much valued.
We are now delighted to let you know that we will be welcoming you back to our home from Thursday 14th May. Once again we ask for your understanding and support in observing the following visiting guidelines, as recommended by the Ministry of Health:

• Please ring us beforehand if you would like to visit: (06) 367 2027
• Initial screening needs to be completed by our Clinical Manager, available Monday-Friday 8.30-4.30. Please be aware of the need for pre-planning if you intend to visit over the weekend
• Visiting hours will be 9.30-11.30 a.m. daily
• To accommodate all loved ones wishing to visit, we ask you to restrict visits to 30 minutes
• Only one visitor per resident will be allowed at a time, and unfortunately it will not be possible for children to visit at the moment
• In addition to the above, all visitors will be screened by our clinical team on each visit. Please be patient with this important process
• We remind you that after that long-awaited hug the Ministry recommends that we maintain a physical distance of 2 metres from all people not in our immediate ‘home bubble’
• If anyone in your immediate home bubble is feeling even slightly unwell, please refrain from visiting until you are all at least 48 hours symptom-free
• Please only visit and interact with your own loved one, and keep a social distance of 2 metres from others at all times. Our staff will be available to assist with this if needed.
• All visitors will be asked to:
a. wear a mask (which we will provide), in line with Ministry guidelines
b. perform hand hygiene
• We ask that you refrain from taking your loved one out into the wider community for the new few weeks.

Welcome home. It will be lovely to see you again and see the smiles and happiness that greet your arrival.