We write to thank you both, and your staff, for your kind and professional care of Robin at Avonlea. Due to Robin being younger, family members and friends were mostly in full-time employment. This meant that we were often visiting at odd times of the day to fit in round work schedules. No matter what time of the day we visited, and what the routine was for that time slot, the staff were consistently respectful, patient, and fully present with the needs of residents.
As Robin’s illness progressed his needs changed, and when he lost all language around 18 months ago, staff had to find new ways of communicating with him. We were consistently aware that staff adapted easily to Robin’s changing needs, and without fail he was treated with understanding, respect, and care.
It was very reassuring for us to know that Robin felt safe in Avonlea. We believe that Robin came to consider Avonlea his home, and the many rituals and routines he developed were comforting to him as he created his daily life in the Avonlea environment. It’s impossible to name all staff individually as so many staff were involved in making Robin’s journey with dementia safe and enjoyable for him. However there are just a couple of staff we would like to acknowledge.
Amy knew Robin so well and understood his rituals, insecurities and his likes and dislikes; and he responded well to her. I phoned Ofa many times and spoke to Amy to hear about Robin’s day, or to find out if he needed new toiletries, clothing etc. I believe that family are an important part of the residential care picture. Robin had little insight into his illness, and once he lost all language, we were totally reliant on staff to hear about the important “little things”. Amy always took the time out of her busy schedule to sit with me and tell me a few nice things Robin had done that week, or his new favourite food. This was so comforting for family, and I was able to email these special stories to other family members.
The transition/dying times creates a lasting memory for family, and we particularly want to thank Jan and Milan (RN’s) who gave us informative, professional and honest information; and provided compassionate care. Once again, thank you to Avonlea management and staff for all you did daily to maintain Robin’s respect, dignity, and quality of life.
Gail and Adrian
